Until you learn and use the success-methods of ASKING, as taught in
this blog, you will find it difficult to realize how easy it is to get what you
want just by properly ASKING for it!
The proper success-method is for you to make it easier for others to
do what you reasonably ASK-than not to do it. Here's how:
As explained in the previous chapter: Why People Will Do What YOU
WANT, all people have been taught, trained, and "attitude-conditioned"
to do what they are ASKED. This "doing what is ASKED" is a form of "learned
response" which is begun in early childhood, and continues throughout life.
Without it, civilization could not function smoothly and the result would be chaos,
total conflict and the ultimate destruction of organized society.
ASKING is a psychological push-button! You push the psychological button
of ASKING-and others respond by doing what you ASK!
Of course, all persons you ASK are not going to give you every thing
you ASK for, or do every thing you ASK them to do-the first time you ASK . . . and
perhaps they never will. Nor is a high percentage of compliance necessary for
your success.
The ASKING technique is based on the Law of Averages. This is described
in a later chapter which ex- plains how to apply the Law of Averages to ASKING in
such a way as to GUARANTEE your success! Not your success in getting a favorable
response every time you ASK, but enough of the times to make you a sure success!
The other psychological “push-button" techniques of ASKING
will be discussed in various other chapters in detail as they apply to other
success methods. How- ever, in order for you to begin using the success method
of ASKING right now, here are some principles of Personal Influence Psychology
applied to ASKING:
(1) ASK courteously-not merely
by using such courteous words as “please," but ASK in an extremely courteous
manner.
(2) ASK expectantly-in the voice
and attitude that of course the other person will gladly do what you
courteously and expectantly ASK.
(3) ASK reasonably. This
applies to what you ASK and how you ASK.
Obviously,
people are not going to do unreasonable things just because you ASK them to. If
you go about, ASKING unreasonable things, you will reap a harvest of
undesirable consequences.
Not only
must what you ASK be reasonable, but it must “sound" reasonable. The more
reasonable your request is and “sounds," the more readily it will be
granted.
(4) ASK persuasively. The
success method of ASKING depends upon using the Personal Influence Psychology
of influence-by-persuasion. Never DEMAND!
Never
use the word: “DEMAND." Never even “sound demanding." (More about
this in the next chapter. )
(5) ASK pleasantly-without pressure.
Do not let your voice or manner imply pressure. Pressure creates resistance-and
resistance is the exact opposite of what you want. What you want is agreement,
cooperation and friendly compliance.
(6) ASK positively. Let your
voice and manner, in every way, imply that, of course, the other person will
be agreeable and cooperative by gladly doing what you ASK. (More about Positive
Power in later chapters.)
(7) ASK firmly. This is the
most difficult (and probably the most important) technique of ASKING successfully-because
you must give the firm impression that what you ASK is so reasonable, logical
and just-that you shall pleasantly persist until you get it!
The needed skill is to ASK firmly-with the implication of
continuing persistence-BUT to do it courteously, reasonably, persuasively, pleasantly,
without any offensive pressure and without threatening argument. Develop the skill
of implying persistence-without pressure.
When you master that skill, you will make it easier for others to do
what you want-than not to do it! And your success is thereby assured!
This applies to your dealings with everybody -individuals, groups,
businesses. But let's use businesses as an example:
The most successful businesses have learned that it simply requires
too much valuable time to argue with a customer or a prospect. At today's high
wage-rates, executive and employee time probably will cost much more than
whatever could be gained or saved by arguing.
The most expensive element in business is time!
Time is too costly to waste in arguing. The usual business policy now
is: If what a customer or prospect ASKS is reasonable and if the cost of doing it
does not greatly exceed the cost of arguing about why the business may not do
it-then do it pleasantly and agreeably. Do it promptly -do not waste time
arguing!
This policy began many years ago, when the more intelligent
businesses started using the now famous slogan: “The customer is always right!"
Their sales sky- rocketed-and so did their profits! So now almost all businesses
have adopted this policy, even though they may no longer visibly display the
slogan: “The customer is always right!" Arguing costs too much.
Arguing with customers and prospects not only wastes costly employee
and company time, but it loses sales and it incurs ill will. So every
cost-conscious, public- relations-minded business acts on the proven principle
that it is less costly, as well as good business, to agree with its customers
and prospects, and promptly comply with their reasonable requests.
The author, who has been sales counsel to 102 companies, has found
that one of the most effective lessons in sales training is to teach salesmen
to HELP the prospect BUY in his or her OWN way-not to try to sell the way the salesman
wants to sell, but to HELP the prospect BUY the way the PROSPECT wants to buy.
With unobtrusive guidance by the salesman, the prospect will sell himself or "
herself! This makes selling easy and pleasant.
Yes, businesses have learned that it pays to operate by the slogan:
"The customer is always right!"
Businesses have learned the high cost of not doing what people
reasonably ASK! So you can be sure that most businesses will respond
favorably to what you ASK.
In fact, almost all people will do what you reasonably ASK-for
the very practical reason that it prob- ably will be easier to do what you ASK,
than to risk the time-consuming explanations, discussions and possible argument~
which might result from refusing your reason- able, logical, courteous request.
Also, agreeably doing what you ASK will win your goodwill which is preferable to
incurring your ill will by refusing to do what you pleasantly and expectantly
ASK.
You psychologically underscore the advantages of doing and the
disadvantages of not doing what you re- quest-when you ASK firmly with "implied
persistence." Next to applying the Law of Averages to your success method
of ASKING, the use of "implied persistence" will most greatly
increase the favorable responses to what you ASK.
Remembelt, "implied persistence" must be friendly, courteous,
reasonable and persuasive-without offensive pressure and without threatening
argument. Simply give the impression that a "No" reply will NOT send
you scurrying out the nearest door but, on 66 the contrary, you will not have moved
an inch and will calmly be inquiring. "Why?" ... and unhurriedly wait-
ing for a logical answer. Your attitude must never show a trace of
belligerency. You must not be argumentative. You must exert no pressure. You
must give the clear impression that you are pleasantly patient-unhurriedly
awaiting an understanding of the reasonableness of what you ASK, and expecting
ultimately a favorable response.
Make it amicably obvious that it will be easier, more pleasant,
more agreeable to do what you ASK than to risk the time-consuming and other undesirable
conse- quences of unreasonably refusing!
Yes,
there is a skill to ASKING-and it is a skill worth developing to the greatest
degree! As you proceed through this SUCCESS COURSE, you willieam many
techniques of Personal In- fluence Psychology which will improve your ASKING methods
until the results you get will seem miraculous!
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